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We Value Your Feedback!

Your Experience Matters – Help Us Elevate Your Pilates Journey

At Elevate Pilates, your feedback is at the heart of everything we do. We’re committed to creating the best possible experience for our community, from expert-led classes to a welcoming studio environment. Whether you have suggestions, compliments, or ideas for improvement, we’d love to hear from you! Share your thoughts and help us continue to grow and refine our offerings to better support your Pilates journey.

How long have you been attending classes at Elevate Pilates?
First-time visitor
Less than 3 months
3-6 months
Over 6 months

Class Experience

Which type of class do you attend? (Select all that apply)
How would you describe your experience with Elevate Pilates classes?
Excellent – Every session is engaging, well-structured, and enjoyable.
Very Good – Classes are enjoyable with minor areas for improvement.
Good – Satisfactory, but some aspects could be better.
Fair – Could use more variety, structure, or personalization.
Needs Improvement – Did not meet my expectations.
How well do the instructors support your progress and individual needs?
Excellent – Highly knowledgeable, supportive, and attentive.
Very Good – Great instruction with occasional areas to improve.
Good – Helpful but could be more personalized.
Fair – Lacks some attention to individual needs.
Needs Improvement – Instructors need to be more engaged and instructive.
How would you rate the challenge level and effectiveness of the classes?
Excellent – Perfect balance of challenge and progress.
Very Good – Engaging, but could be more personalized.
Good – Generally effective but sometimes lacks variety.
Fair – Needs better pacing or structure.
Needs Improvement – Did not meet my fitness needs or goals.

Studio & Facilities

How would you rate the cleanliness, comfort, and overall ambiance of our studio?
Excellent – Always spotless, well-maintained, and inviting.
Very Good – Clean and comfortable with minor areas for improvement.
Good – Generally good but could use more attention in some areas.
Fair – Needs more consistent cleaning or improvements in comfort.
Needs Improvement – Not meeting expectations in cleanliness or ambiance.
How would you rate the quality and maintenance of our equipment?
Excellent – Always in great condition and well-maintained.
Very Good – Mostly well-kept, with occasional issues.
Good – Satisfactory, but some equipment could be improved.
Fair – Needs more regular maintenance or updates.
Needs Improvement – Frequently worn out or unavailable.
How would you rate the changing room and other amenities?
Excellent – Well-equipped, clean, and convenient.
Very Good – Mostly good, but could have a few more amenities.
Good – Functional but could be better.
Fair – Needs more space, supplies, or cleanliness improvements.
Needs Improvement – Lacking in convenience or quality.

Customer Service & Booking

How would you rate the ease of booking a class at Elevate Pilates?
Excellent – Simple, seamless, and efficient.
Very Good – Works well with rare minor issues.
Good – Generally smooth but sometimes inconvenient.
Fair – Booking process is complicated or inconsistent.
Needs Improvement – Difficult and frustrating to book a class.
How would you rate the responsiveness and helpfulness of our customer support?
Excellent – Very prompt, friendly, and helpful.
Very Good – Quick responses with occasional delays.
Good – Usually helpful but could be more responsive.
Fair – Often slow or not very informative.
Needs Improvement – Hard to get assistance or clear answers.
How would you rate the communication and updates from Elevate Pilates (emails, notifications, social media)?
Excellent – Clear, timely, and helpful updates.
Very Good – Informative but could improve consistency.
Good – Generally okay but sometimes unclear or delayed.
Fair – Often missing key updates or unclear information.
Needs Improvement – Poor communication or lack of updates.

Feedback & Suggestions

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admin@elevate-hk.com

​+852 2698 4228

3/F, Chinachem Hollywood Centre, 1 Hollywood Rd, Central, Hong Kong

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